Shipping & Delivery Policy
At Regirl ✨, we strive to deliver high-quality wigs to our customers in a timely and efficient manner. Please read our delivery policy carefully to understand our shipping procedures.
Order Processing:
- Same-day delivery orders are processed and sent out immediately.
- All other orders are processed within 24 - 72 hours after order confirmation.
- Orders placed on weekends or holidays will be processed the next working day.
Important Notes on Shipping
- We offer same-day shipments in Lagos only. Cut-off time is 3PM for items to ship same-day, else they ship next-day.
- Delivery within Lagos takes 1 working day after it's shipped out.
- All shipments outside Lagos are done via express or standard shipping. Shipping rates and shipping timelines vary depending on the destination and are calculated at checkout.
- Express shipping outside Lagos takes 2 - 4 working days. While standard shipping outside Lagos takes 4 - 7 working days.
- International delivery takes 5 - 7 working days.
- Please note that shipping windows do not include the processing time.
Tracking:
- Express shipping orders receive a tracking code immediately after they are shipped.
- Lagos shipments and Standard shipping orders may not have a tracking code.
Delivery:
- We do door-step delivery. Our shipping partners cannot deliver to PO boxes.
- If you request for a package to be delivered to a new location after it has been shipped, transfer charges will be deducted if it applies.
- Please ensure that your shipping address is accurate and complete to avoid delays as the shipping company might bill you extra charges for incorrect addresses and redelivery.
- There might be delays caused by weather, traffic, or other unforeseen circumstances which might influence the delivery timeline.
If you have any questions or concerns about our delivery policy, please contact us on support@regirlworld.com or message us on WhatsApp.