At Regirl ✨, we strive to provide you with quality products, prioritizing customer satisfaction while maintaining fair policies. If you encounter any issues with your purchase, please follow our return policy guidelines:

Order Cancellation

• If you wish to cancel your order, please contact us within 3 hours of placing your order. After 3 hours, we might be unable to cancel your order, change your address, or change your order.
• Cancellations received after 3 hours will incur a ₦10K restocking fee or 20% of the item value depending on which is greater.
• Customized orders are non-refundable and non-exchangeable.
• Cancellations of custom orders will incur a 50% fee of the total order value.
• If your order has shipped, it cannot be cancelled.
• If an exchange or cancelation is approved after the item is in transit, refunds cannot be issued for shipping costs.

Eligibility for Returns & Exchanges

Please inspect your order upon receiving it and contact us immediately within 24 hours of delivery if you received a defective, damaged, or wrong item was sent to you.

Customers have 7 days to make a return or exchange request after the item is delivered. Once your request for a return has been approved, make sure you return the item with its original package intact within 7-days of approval. We will send you a shipping label to return the item or send a courier to pick up.

To be eligible for a return or exchange, please read the following.

• The hair cannot be worn, combed, or altered, nor the lace be cut. The hair must be in its original packaging with all tags attached and be scent-free to be eligible for a return or exchange. We inspect all hairs properly before shipping.
• The net the hair is packed in cannot be broken nor can the seal be loosened. If this happens, your return will be automatically refused.
• The only instance where a return will be accepted if the conditions above are not met is if there’s a product defect. We will exchange all defective products immediately, no questions asked, however, to prevent instances of return fraud, we cannot issue a refund for a defective product.
• Items bought on sale or in situations where a discount was applied cannot be exchanged for a different item.

If your request for a return or exchange is approved,

• If the item has no defect and there were no shipping errors from the company, and you request an exchange or return, you will be required to pay a restocking fee which is ₦10K plus a return fee (this fee varies on your location) which can be waived at our discretion. If we need to ship you a new item, you will need to pay a new shipping fee.
• We provide an option for a refund or store credit for eligible returns and exchanges. Customers opting for an exchange or store credit might be exempt from paying a restocking fee and return fee depending on the situation.
• Please note that we do not provide refunds for defective items. We will issue a replacement straight away or provide store credit at no extra cost to you.
• We reserve the right to approve a return. If the returned item breaks our eligibility rule, the item will be sent back to you after you pay the shipping fee for it to be sent back.

If a refund is approved,

• Please note that a ₦10K restocking fee or 20% of item value will always be charged.
• Approved refunds will be paid into your original payment method.
• Approved refunds will be processed within 5 - 7 business days of approval.

We value your satisfaction and aim to resolve any issues promptly. Please contact support@regirlworld.com or message us on WhatsApp for assistance with returns and further guidance.

Thank you for choosing Regirl ✨.